Refund Policy

At gtaser.shop, we take pride in offering custom-made and digitally delivered products with care and precision. As a UK-based business, our refund policy is designed to be fair, clear, and compliant with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Refund Eligibility for Digital Products

You may be eligible for a refund under the following circumstances:

- Item Not Delivered: If the product does not arrive via email or is not accessible from the thank you page post-purchase.

- Non-Functional or Defective Content: If the item is corrupt, inaccessible, or does not function as described.


Non-Refundable Cases

Unfortunately, refunds are not offered in these instances:

- You no longer want the item (change of mind).

- You’re dissatisfied with the design or features after delivery.

- The digital product has been accessed, downloaded, or activated.



As per UK law, once a digital product is accessed/downloaded with your prior consent, your right to cancel is waived.

Our Commitment to Quality

All digital products are recreated, verified, and quality-checked before delivery. We aim to avoid issues, but in the rare event of a problem, contact us within 48 hours of purchase.
Email: support@gtaser.shop